FroggaBio Orders – Frequently Asked Questions (FAQ)

1. How do I place an order with FroggaBio?

Start by browsing our products on froggabio.com. Once you’ve selected your items and quantities, click “Add to Cart”, then proceed to Checkout when ready.

2. Do I need an account to order?

No! You can either:
- Login with an existing FroggaBio account for faster checkout and order tracking
- Or use Guest Checkout by entering your shipping and payment details

3. What payment methods do you accept?

We currently accept:
- Credit Cards (All major cards accepted)
- Purchase Orders (POs) – Ideal for institutions requiring invoicing

4. When is my credit card charged?

Your credit card is pre-authorized at the time of order placement, but it is only charged when your order is invoiced. This ensures you're billed accurately for items that are confirmed and ready to ship.

5. I didn’t receive an order confirmation—what should I do?

First, check your spam/junk folder. Still nothing? Reach out to us with your order details, and we’ll confirm its status.

6. My credit card isn’t working. What now?

Double-check:
- Card number, expiry date, and CVV
- Billing address matches your card provider
If issues persist, try another card or contact your bank.

7. Can I use a PO if I’m a government or academic institution?

Yes! Just select Purchase Order at checkout and include your valid PO number.

8. Why won’t the checkout page load?

Make sure:
- You’re using a modern browser (Chrome, Firefox, Safari, Edge)
- Clear your browser's cache and cookies for the site to rule out loading issues.

- Your internet connection is stable

9. How can I contact FroggaBio for help?

You’ve got options:
- Chatbot on our website to reach your area rep
- Email us at info@froggabio.com
- Call us at 1-877-318-7277